Rapido Faces Criticism from Delhi High Court for Failing to Ensure Disability-Friendly Services Despite Multiple App Updates

In a recent development, the Delhi High Court, in the case of Amar Jain and Anr. vs. Roppen Transportation Services Pvt Ltd (Rapido) and Ors., has issued an order dated February 2, 2024, addressing the concerns raised by the petitioners regarding accessibility barriers faced by visually impaired users while using the Rapido mobile application. Key Issues Highlighted by the Petitioners: 1. Independent Ride Cancellation: Visually impaired users are unable to…