Consumer Protection Act 2019 | State Commission Cannot Dismiss Complaint For Non-Prosecution, Must Decide On Merits: Kerala High Court

In a significant judgment, the Kerala High Court ruled that the State Consumer Disputes Redressal Commission (SCDRC) is not authorized to dismiss complaints for default or non-prosecution. The Court emphasized that the Commission must adjudicate all cases on their merits, regardless of whether the complainant appears for hearings. Case Background The case at hand involved Suresh Nathan, who filed a complaint on August 14, 2019, before the Kerala State Consumer…